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Improve your organisation’s customer service, employee productivity and compliance by providing your customers and employees:

  • with the information they need
  • when they need it
  • in a form they can best use it.

Colkea can work with you to provide your customers and employees with accurate, clear and concise information, including:

  • details of your products and services
  • your business processes, procedures and policies.
  • The information can be made available through:
    • your website and intranet
    • smart phones and tablets
    • manuals, guides and brochures.

The information is presented in the best form to meet the needs of your customers and employees.

Contact Colkea to discuss your organisation’s specific requirements.

Services

Colkea can assist you improve your sales, customer service and employee productivity by:

  • analysing the information needs of your customers and employees (the audience)
  • structuring the required information so it is easily accessed and used
  • accurately, clearly and concisely documenting the information using combinations of text, images, video and audio, depending on the content and audience
  • making the information available to your customers and employees through your website or intranet from desktop computers, smart phones and tablets
  • establishing systems to ensure the information remains current and relevant
  • providing user guides, quick start guides and online help, where appropriate.

Well structured and managed information improves:

  • sales opportunities by providing your customers with information about your products and services
  • customer satisfaction by allowing your employees to respond quickly and accurately to enquiries
  • employee productivity and efficiency, and helps them meet compliance obligations.

All solutions are tailored to meet your organisation’s specific needs.

Contact Colkea to discuss your organisation’s specific requirements.

About

I started the technical writing business as a sole trader in May 2006 and established Colkea Pty Ltd in April 2008. I have been involved in analysing, documenting and implementing policies, processes, procedures and product information, and supporting the implementation of major computer systems for over 30 years.

The company’s objective is to assist organisations gain the most from the valuable information which is most often held in the minds of their employees and contractors.

Research

Today’s business environment is continually changing and it is essential for organisations to provide their customers and employees with access to up to date, clear, concise and accurate information. Colkea researches innovative and cost effective ways to improve the usability and delivery of this valuable information. This includes capturing the knowledge your employees have gained over many years, which may not be accurately passed on or shared with others in your organisation. If this information is readily available and in a form usable by your employees and customers, your organisation has a flexible workforce more capable of covering peak periods and absences.

Using a modular or topic based approach reduces the costs of keeping the information up to date and relevant. It also allows the information to be accessed through the most appropriate methods, including smartphones and tablets. The information can be presented using combinations of text, images, graphics, video and audio depending on the type of information and the needs of your customers and employees.

The future

Colkea is particularly interested in assisting smaller organisations, or divisions of larger organisations, as they may not realise the cost benefits of providing their customers and employees with ready access to the information they need and in a form they can best use it.

Colin Keating BBus (Bus Mgmt)
Director and technical writer (technical communicator)

Contact

Please contact Colkea if you would like:

  • further general information
  • to discuss how we can assist you with your specific information requirements.

Email

info@colkea.com.au

Mobile phone

0417 468 711

Post

PO Box 1620
Hornsby Westfield NSW 1635