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Improve your organisation’s customer service, employee productivity and compliance by providing your customers and employees:
with the information they need when they need it
in a form they can best use it.

Colkea can work with you to provide your customers and employees with accurate, clear and concise information, including:

  • details of your products and services
  • your business processes, procedures and policies.
  • The information can be made available through:
  • your website and intranet
  • smart phones and tablets manuals, guides and brochures.

The information is presented in the best form to meet the needs of your customers and employees.

Contact Colkea to discuss your organisation’s specific requirements.

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About

History

I started the technical writing business as a sole trader in May 2006 and established Colkea Pty Ltd in April 2008. I have been involved in analysing, documenting and implementing policies, processes, procedures and product information, and supporting the implementation of major computer systems for over 30 years.
The company’s objective is to assist organisations gain the most from their valuable information assets.

Research

Today’s business environment is continually changing and it is essential for organisations to provide their customers and employees with access to up to date, clear, concise and accurate information.
Colkea researches innovative and cost effective ways to improve the usability and delivery of information. This includes capturing the knowledge your employees have gained over many years, which may not be accurately passed on or shared with others. If this information is readily available and in a form usable by your employees, your organisation has a flexible workforce
more capable of covering peak periods and absences.

Using a modular or topic based approach reduces the costs of keeping the information up to date and relevant. It also allows the information to be accessed through the most appropriate methods, including smartphones and tablets. The information can be presented using combinations of text, images, graphics, video and audio depending on the type of information and the needs of your customers and employees.

The future

Colkea is particularly interested in assisting smaller organisations, or divisions of larger organisations, as they may not realise the cost benefits of providing their customers and employees with ready access to the information they need and in a form they can best use it.

Colin Keating BBus (Bus Mgmt)
Director and technical writer (technical communicator)

Contact

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