Colkea Pty Ltd is no longer actively involved in technical writing. The information provided here covers the services provided by Colkea before 1 July 2017.

Colkea assisted businesses improve their sales, customer service, and employee productivity and compliance by:

  • analysing the information needs of customers and employees (the audience)
  • structuring the required information so it is easily accessed and used
  • accurately, clearly and concisely documenting the information using combinations of text, images, video and audio, depending on the content and audience
  • making the information available to customers and employees through a website or intranet from desktop computers, smart phones and tablets
  • establishing systems to ensure the information remains current and relevant
  • providing user guides, quick start guides and online help, where appropriate.

Well structured and managed information improves:

  • sales opportunities by providing customers with information about products and services
  • customer satisfaction by allowing employees to respond quickly and accurately to enquiries
  • employee productivity and efficiency
  • compliance with policies and legislation.

Solutions are tailored to meet the organisation’s specific needs.

Colkea worked with businesses to provide their customers and employees with accurate, clear and concise information, including:

  • details of products and services 
  • business processes, procedures and policies.

The information was presented in the best form to meet the needs of their customers and employees, including:

  • website and intranet
  • smart phones and tablets 
  • manuals, guides and brochures.

See Examples of procedures (tasks or work instructions) to provide an idea of the work undertaken by Colkea.

Contact Colkea to discuss your organisation’s specific requirements.