Projects

These projects were undertaken by Colkea. Select each project to see details.

Retirement

Superannuation Compliance

Procurement Improvement

Financial Reporting

Procurement Changes

Hazardous Chemicals

Website Redevelopment

Change Management

Superannuation Operations

Investment Accounts and Home Loans

Technology Operations

Transaction Accounts

Application Help

Retirement

DatesColin retired from technical writing in July 2017.
ClientAlthough retired, Colin still maintains an active interest in technical writing.
BenefitsNo more travelling to work each day.
Time to think (and be mildly creative).
More time to catch up with family and friends.
More time to spend on his many interests.
DownsidesLess opportunity to meet and work with interesting people of all ages, backgrounds and education, and to learn more about them.
Initial feeling of isolation and being separated from the working world. 
Thinking he’s no longer useful and won’t be contributing any more. 
TasksCatching up with family and friends.
Gardening, mainly using Australian natives.
Unpaid website administration for a social club.
Bush walking and walking around the local area for exercise.
Reading, particularly on regenerative agriculture, although he enjoyed the Shetland series.
Driving – Colin has always been interested in cars, so as a reward for over 40 years of dedicated hard work, he purchased a small upmarket SUV. He really enjoys driving it, and appreciates not only the opportunity to own it, but also how well it drives, how quiet it is, and all the wonderful features it has.
Listening to music.
Trying to keep up to date with technology.

Superannuation Compliance

AgencyUXC/DXC Consulting
ClientNAB Wealth (MLC)
DatesNovember 2014 to June 2015
August 2015 to December 2015
February 2016 to June 2017
BenefitsEnsure client meets superannuation compliance reporting obligations.
Update documentation as a result of superannuation changes.
Ensure new business, maintenance and payments teams comply with expanded superannuation regulatory requirements.
TasksDevelop procedures to assist business teams obtain the required data and complete compliance reports.
Update existing work instructions to ensure existing teams comply with additional superannuation regulatory requirements.
Develop work instructions for a new team established to provide support for the additional regulatory requirements.
Prepare and review deeds of amendment, based on prepared templates, to support superannuation changes.

Procurement Improvement

AgencyTechwriter Placements
ClientSydney Trains
DatesMarch 2013 to May 2014
BenefitsDocument changes to procurement technical policies and procedures required to support process improvements and the establishment of Sydney Trains.
TasksWork with project teams to develop the processes required to provide procurement services for the new agency.
Document the technical policies and procedures to support procurement process improvements.

Financial Reporting

AgencyTechwriter Placements
ClientRailCorp
DatesMarch 2012 to February 2013
BenefitsImprove efficiency and reduce errors throughout the performance reporting and planning lifecycle, including use of the new financial applications.
TasksWork with Subject Matter Experts (SMEs) involved in the financial performance reporting and planning applications to write procedures to support business users and administrators.

Procurement Changes

AgencyTechwriter Placements
ClientRailCorp
DatesMarch 2011 to October 2011
December 2011 to February 2012
BenefitsImprove efficiency and reduce errors throughout the procurement lifecycle.
TasksWork with Subject Matter Experts (SMEs), users and developers involved in the procurement transformation project to write technical policies and procedures to support changes to the procurement processes and upgrades made to the procurement application (ARIBA).

Hazardous Chemicals

AgencyTP3
ClientDepartment of Defence
DatesJune 2010 to November 2010
BenefitsImprove safety and meet legal obligations involving the use of hazardous chemicals.
TasksEstablish an approach and develop a template for the procedures by conducting workshops with subject matter experts.
Develop a table of contents for the procedures.
Prototype five procedures using the template. Document the requirements for the development stage of the project.
Write the procedures and supporting information for the complex risk management topics.

Website Redevelopment

AgencyTP3
ClientTP3
DatesApril 2010 to May 2010
BenefitsImprove sales opportunities and provide up-to-date company information to customers, prospective customers and staff.
TasksReview existing website content. Write concise and consistent updated content.
Capture content to a new content management system (CMS).

Change Management

AgencyTP3
ClientWestpac
DatesAugust 2009 to November 2009
BenefitsImprove customer service through better management and notification of changes impacting staff and customers.
TasksConduct workshops with service staff, change initiators and change managers. Interview change initiators and those who manage the change process.
Document the user requirements for the new change management application.

Superannuation Operations

AgencyTactics
ClientFuturePlus
DatesMarch 2008 to April 2009
BenefitsImprove customer service and reduce costs by providing employees with the information to perform their duties consistently and with minimal errors.
TasksDevelop templates for documenting policies and procedures for managing those documents.
Document the policies and transfer knowledge to staff to assist them document and maintain policy documents.
Document fund administration processes and procedures by interviewing staff who perform the tasks.

Investment Accounts and Home Loans

AgencyTactics
ClientCommonwealth Bank
DatesMarch 2007 to February 2008 
BenefitsImprove customer satisfaction by providing employees with the ability to respond quickly and accurately to customer enquiries.
TasksDocument product information and procedures on how to open, maintain and close/payout investment accounts and home loans.
The information is provided through the Bank’s intranet, and is used by customer service staff to respond to customer enquiries.

Technology Operations

AgencyTactics
ClientPernod Ricard Australia
DatesDecember 2006 to February 2007
BenefitsImprove efficiency and meet compliance obligations by providing the information technology group with standard policies and procedures to carry out their day to day operations.
TasksAnalyse and document the policies and procedures for the information technology group which was located in Adelaide SA while the documentation was undertaken in Sydney NSW.

Transaction Accounts

AgencyTactics
ClientCommonwealth Bank
DatesJuly 2006 to November 2006 
BenefitsImprove customer satisfaction by allowing employees to respond quickly and accurately to customer service enquiries.
TasksDocument product information for transaction and investment accounts, and procedures on how to open, maintain and close these accounts.
The information is provided through the Bank’s intranet, and is used by customer service staff to respond to enquiries and perform maintenance activities.

Application Help

AgencyTactics
ClientCommonwealth Bank
DatesMay 2006 to June 2006
BenefitsReduce cost of moving business customers to a new internet banking application.
TasksIdentify and document the required application help for a new internet banking application to be used by business customers and the Bank’s customer maintenance employees.