Colkea can assist you improve your sales, customer service and employee productivity by:
- analysing the information needs of your customers and employees (the audience)
- structuring the required information so it is easily accessed and used
- accurately, clearly and concisely documenting the information using combinations of text, images, video and audio, depending on the content and audience
- making the information available to your customers and employees through your website or intranet from desktop computers, smart phones and tablets
- establishing systems to ensure the information remains current and relevant
- providing user guides, quick start guides and online help, where appropriate.
Well structured and managed information improves:
- sales opportunities by providing your customers with information about your products and services
- customer satisfaction by allowing your employees to respond quickly and accurately to enquiries
- employee productivity and efficiency
- compliance with policies and legislation.
All solutions are tailored to meet your organisation’s specific needs.
See Examples of procedures (tasks or work instructions) to give you an idea of some of the work undertaken by Colkea.
Contact Colkea to discuss your organisation’s specific requirements.