Colkea can assist you improve your sales, customer service and employee productivity by:
- analysing the information needs of your customers and employees (the audience)
- structuring the required information so it is easily accessed and used
- accurately, clearly and concisely documenting the information using combinations of text, images, video and audio, depending on the content and audience
- making the information available to your customers and employees through your website or intranet from desktop computers, smart phones and tablets
- establishing systems to ensure the information remains current and relevant
- providing user guides, quick start guides and online help, where appropriate.
Well structured and managed information improves:
- sales opportunities by providing your customers with information about your products and services
- customer satisfaction by allowing your employees to respond quickly and accurately to enquiries
- employee productivity and efficiency, and helps them meet compliance obligations.
All solutions are tailored to meet your organisation’s specific needs.
Contact Colkea to discuss your organisation’s specific requirements.