Colkea can assist you improve your sales, customer service and employee productivity by:

  • analysing the information needs of your customers and employees (the audience)
  • structuring the required information so it is easily accessed and used
  • accurately, clearly and concisely documenting the information using combinations of text, images, video and audio, depending on the content and audience
  • making the information available to your customers and employees through your website or intranet from desktop computers, smart phones and tablets
  • establishing systems to ensure the information remains current and relevant
  • providing user guides, quick start guides and online help, where appropriate.

Well structured and managed information improves:

  • sales opportunities by providing your customers with information about your products and services
  • customer satisfaction by allowing your employees to respond quickly and accurately to enquiries
  • employee productivity and efficiency, and helps them meet compliance obligations.

All solutions are tailored to meet your organisation’s specific needs.

Contact Colkea to discuss your organisation’s specific requirements.