Superannuation operations

FuturePlus

March 2008 to April 2009

Business benefits

Improve customer service and reduce costs by providing employees with the information to perform their duties consistently and with minimal errors.

Tasks

  • Develop templates for documenting policy documents.
  • Develop procedures for managing policy documents.
  • Document policies.
  • Transfer knowledge to staff to assist them document and maintain policy documents.
  • Document fund administration processes and procedures, by interviewing staff who perform these tasks.