FuturePlus
March 2008 to April 2009
Business benefits
Improve customer service and reduce costs by providing employees with the information to perform their duties consistently and with minimal errors.
Tasks
- Develop templates for documenting policy documents.
- Develop procedures for managing policy documents.
- Document policies.
- Transfer knowledge to staff to assist them document and maintain policy documents.
- Document fund administration processes and procedures, by interviewing staff who perform these tasks.