Superannuation operations


March 2008 to April 2009

Business benefits

Improve customer service and reduce costs by providing employees with the information to perform their duties consistently and with minimal errors.


  • Develop templates for documenting policy documents.
  • Develop procedures for managing policy documents.
  • Document policies.
  • Transfer knowledge to staff to assist them document and maintain policy documents.
  • Document fund administration processes and procedures, by interviewing staff who perform these tasks.