Investment accounts and home loans

Commonwealth Bank

March 2007 to February 2008

Business benefits

Improve customer satisfaction by providing employees with the ability to respond quickly and accurately to customer enquiries.

Tasks

  • Document product information for investment accounts and home loans. 
  • Document procedures on how to open, maintain and close investment accounts.
  • Document procedures on how to open, maintain and payout/close home loans.

The information is provided through the Bank’s intranet. It is used by customer service staff to respond to customer enquiries.