March 2007 to February 2008
Improve customer satisfaction by providing employees with the ability to respond quickly and accurately to customer enquiries.
- Document product information for investment accounts and home loans.
- Document procedures on how to open, maintain and close investment accounts.
- Document procedures on how to open, maintain and payout/close home loans.
The information is provided through the Bank’s intranet. It is used by customer service staff to respond to customer enquiries.