Colkea can assist you improve your sales, customer service and employee productivity by:
- analysing the information needs of your customers and employees (the audience)
- structuring the required information so it is easily accessed and used
- accurately, clearly and concisely documenting the information using combinations of text, images, video and audio, depending on the content and audience
- making the information available to your customers and employees through your website or intranet from desktop computers, smart phones and tablets
- establishing systems to ensure the information remains current and relevant.
User guides, quick start guides and online help are provided, where appropriate.
Contact Colkea to find out more or to discuss your organisation's specific requirements.
Well structured and managed information:
- improves sales opportunities by providing your customers with information about your products and services
- improves customer satisfaction by allowing your employees to respond quickly and accurately to enquiries
- improves employee productivity and efficiency, and helps them meet compliance obligations.
All solutions are tailored to meet your organisation's specific needs. This can be the full range or the specific activities needed.