Commonwealth Bank

 

Term

July 2006 to November 2006

 

Business benefits

Improve customer satisfaction by allowing employees to respond quickly and accurately to customer service enquiries.

 

Tasks

  • Document product information for transaction and investment accounts.
  • Document procedures on how to open, maintain and close these accounts.

The information is provided through the Bank's intranet, and is used by customer service staff to respond to enquiries and perform maintenance activities.